Zammad
Zammad is a powerful open-source platform for delivering high-quality customer support. It provides a comprehensive solution for helpdesk management, ticketing, and customer communication. Capture, prioritize, and track customer requests across channels — email, chat, and social media. Support teams work efficiently, maintain oversight of all open requests, and collaborate seamlessly. Zammad is customizable, extensible, and built around a user-friendly interface.
Since Zammad 7, a full suite of AI features is available. See the Zammad LLM integration guide for connecting an external or self-hosted model.
Find answers to common questions on the Zammad product page. Still have questions? Reach out any time.